
30-DAY MONEY-BACK GUARANTEE
We want you to feel completely comfortable with your purchase. If something isn’t quite right, you have 30 days from receipt to return it for a full refund.
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COMMON QUESTIONS
WHEN WILL MY ORDER BE SHIPPED?
We work hard to get your order on its way as quickly as possible! It is usually processed and shipped within 1–3 working days (Monday to Friday).
Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow it right to your doorstep.
HOW CAN I TRACK MY ORDER?
You can easily track your order via the ‘Track Your Order’ page – you’ll find it in the header or footer of our website. Simply enter your order number (e.g. #AA00000) and the email address you used at checkout.
Once your order has been shipped, you will also receive a shipping confirmation with your personal tracking link.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, you can easily return unused items within 30 days of receipt.
Once your return has arrived, we will refund the amount via your original payment method.
WHAT MAKES ASHBURY ATELIER DIFFERENT FROM OTHER FASHION STORES?
Ashbury Atelier is different because there’s a real family story behind the brand.
Since 1998, Michelle and Oliver have run their store with heart – personally, honestly, and with a fine sense of what women are truly looking for. At Ashbury Atelier, it’s not just about fashion – it’s about a feeling:
‘You’re not buying a dress – you’re buying the feeling of being yourself.’
ANY OTHER QUESTIONS?
We believe that fashion is, above all, a form of self-expression – and that you should feel comfortable in your own skin. That’s exactly what we want to help you with: finding the outfit that truly suits you.
Whether you’re looking for the perfect fit, need some styling advice, or simply want to say hello – our friendly customer service team is always happy to help. Got a question?
Just write to us via our contact page or by email at info@ashbury-atelier.co.uk – we look forward to hearing from you!
FREE SHIPPING
No matter where you are in the UK – we’ll cover the shipping. Every parcel includes tracked delivery, so you can follow your parcel every step of the way.
30-DAY MONEY-BACK GUARANTEE
Shop with confidence. We offer a 30-day money-back guarantee if you’re not completely satisfied.
SECURE PAYMENT
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