Matilda – Trendy Comfort Sneakers

We work hard to get your order on its way as quickly as possible! It is usually processed and shipped within 1–3 working days (Monday to Friday).

Once your order is on its way, you’ll receive a confirmation email with tracking details so you can follow it right to your doorstep.

You can easily track your order via the ‘Track Your Order’ page – you’ll find it in the header or footer of our website. Simply enter your order number (e.g. #AA00000) and the email address you used at checkout.

Once your order has been shipped, you will also receive a shipping confirmation with your personal tracking link.

We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, you can easily return unused items within 30 days of receipt.

Once your return has arrived, we will refund the amount via your original payment method.

Ashbury Atelier is different because there’s a real family story behind the brand.

Since 1998, Michelle and Oliver have run their store with heart – personally, honestly, and with a fine sense of what women are truly looking for. At Ashbury Atelier, it’s not just about fashion – it’s about a feeling:

‘You’re not buying a dress – you’re buying the feeling of being yourself.’

We believe that fashion is, above all, a form of self-expression – and that you should feel comfortable in your own skin. That’s exactly what we want to help you with: finding the outfit that truly suits you.

Whether you’re looking for the perfect fit, need some styling advice, or simply want to say hello – our friendly customer service team is always happy to help. Got a question?

Just write to us via our contact page or by email at info@ashbury-atelier.co.uk – we look forward to hearing from you!